Frequently Asked Questions

1. Are your tours private or shared?
All our tours and transfers are 100% private. This means the vehicle and driver are reserved exclusively for you and your group.

2. What is included in the price?
Our prices include the private vehicle, professional driver, fuel, tolls, parking where applicable, air conditioning, Wi‑Fi and complimentary bottled water. Entrance tickets to attractions, museums or archaeological sites are not included in the tour price. However, we are happy to help you arrange or purchase tickets in advance, with no additional commission from us.

3. What vehicles do you use?
We use comfortable, spacious Mercedes vehicles equipped with air conditioning, Wi‑Fi and complimentary bottled water. The most suitable vehicle will be selected according to the number of passengers and luggage.

4. How can I book a tour or transfer?
You can book by contacting us via email, WhatsApp or through our website. Once we confirm availability, we will send you a secure payment link for the 20% deposit required to confirm your reservation.

5. How do I pay the remaining balance?
The remaining balance is preferably paid in cash directly to the driver on the day of the service. However, credit and debit cards can also be accepted if needed.

6. What is your cancellation policy?
You will receive a 100% refund of the deposit if cancellation is communicated at least 10 days before the scheduled service. If the cancellation is communicated less than 10 days before the service, 50% of the deposit will be refunded.

7. Do you offer pick-up from the Naples cruise port?
Yes, we specialise in private shore excursions from the Port of Naples. Your driver will meet you directly at the port holding a sign with your name.

8. What happens if my cruise ship arrives late or cannot dock?
We monitor cruise ship arrival times and adjust the pick-up time if your ship is delayed. If the ship cannot dock because of weather conditions or a decision by the port authorities, no cancellation fee will be charged.

9. How long do your tours usually last?
Most of our tours last around 8 hours, making them ideal for cruise passengers and visitors staying in Naples or Sorrento. Tour duration can always be tailored to your schedule and preferences.

10. Can we customize the tour itinerary?
Yes, all our tours are flexible and fully customizable. We can adapt the itinerary according to your preferences, timing and special requests, adding scenic stops, local experiences or destinations that interest you most.

11. Can you arrange a private tour guide?
Yes. Upon request, we can arrange a licensed private local guide for destinations such as Pompeii, Herculaneum, Naples, the Amalfi Coast and other sites. Private guides are available at an additional cost and are not included in the price of the tour or transfer.

12. Are entrance tickets included in the price?
No, entrance tickets to archaeological sites, museums and attractions are not included. We can gladly assist you with ticket arrangements or advance purchases, without adding any commission.

13. Do you provide child seats?
Yes, child seats and booster seats are available upon request. Please let us know in advance so we can prepare the appropriate seat for your child.

14. Is luggage allowed during transfers?
Yes, luggage is allowed. Please inform us in advance about the number and size of your suitcases so we can provide the most suitable vehicle.

15. Which areas do you serve?
We operate mainly in Naples, Pompeii, Herculaneum, Sorrento, Positano, Amalfi, Ravello and throughout the Amalfi Coast, offering private tours, shore excursions and transfers.

16. Can you provide a transfer from or to the airport, train station or hotel?
Yes. We provide private transfers to and from Naples International Airport, train stations, cruise ports, hotels, villas and accommodations throughout the region.

17. Are your drivers tour guides?
Our drivers are experienced professionals with excellent local knowledge and are always happy to share recommendations and practical information. However, they are not licensed tour guides and cannot provide guided tours inside monuments, museums or archaeological sites. For this, we can arrange a licensed private guide upon request.

18. Can you accommodate special requests?
Absolutely. Whether you need extra time at a destination, a restaurant recommendation, a scenic stop, assistance with tickets, child seats or a tailored itinerary, please tell us in advance and we will do our best to make your experience personal and memorable.

19. How can I contact Enjoy Tours – Naples and Amalfi Coast?
You can contact us anytime by email, WhatsApp or through our website. We will respond as quickly as possible to assist you with bookings, availability and any questions.